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Coffee Machine Catch-Up: meet the Clinical Admin team

January 22nd, 2019 by Joe Lofts

Echo is more than just an app. It’s a family of like-minded individuals—drawn from a range of backgrounds and disciplines—who want to make healthcare as hassle-free as possible for people up and down the country. Our Clinical Admin team have an important role to play in helping users manage their medication by ensuring that any prescription queries get resolved in a speedy and efficient way. They even remind users when they need to take their meds and when to reorder.

In our second Coffee Machine Catch-Up, we spoke to them about working for Echo, hearing feedback from users, and how technology is making it easier to consistently deliver quality healthcare. Oh, and their favourite film quotes, of course.

Meet the people behind the screen...

Bansri • Clinical Admin Team Lead

Bansri-Echo-Clinical-Admin-team

What gets you out of bed in the morning?

Well, besides a good cup of tea, the opportunity to live a new day and add positive value to my surroundings.

How would you describe your role in five words or less?

Team management, experience, motivation, growth.

What attracted you to Echo?

Working in a community pharmacy for many years gave me the drive to help people with their health and medication. When I came across Echo and saw the way it helps people with tech, I instantly knew this is where I wanted to be!

What do you like most about your job?

Knowing that what I do on a daily basis is having a real-world positive impact on many people!  I also really enjoy managing my team, motivating them and learning with them, as well as being part of a fast-paced and challenging environment.

What’s the nicest thing an Echo user has ever said to you?

“I am over the moon with this service. You are very, very helpful and have given me a lot of assurance. Thank you very much Bansri”. That was nice to receive!

If you could pick anyone, who would you choose as a mentor and why?

My mum. It goes without saying really. She is a strong, confident and independent woman, who has taught me (and still is teaching me) how to live my best life. But if I had to choose a well-known inspirational person, it would be Michelle Obama.

What’s your favourite line from a film?

“To infinity and beyond“ from Toy Story.

What’s the most important innovation you’ve seen in your lifetime?

The internet. Everything and everyone is now is highly dependent on what the internet provides for us. From instant messaging to booking your next beach holiday, we use the internet every day to complete a whole host of varied tasks.

Which food could you not live without?

Chocolate. It’s something a girl just needs!

What’s the best place you’ve ever travelled to and why?

Las Vegas. The Vegas Strip is considered the brightest spot on earth due to the high concentration of lights on all the hotels and casinos. I kid you not!

What’s your guilty pleasure?

Binging on Netflix in my pyjamas, and shopping.

What advice would you give to someone thinking about working in healthtech?

Go for it! Working in healthtech has been one of the most rewarding jobs. It’s a great opportunity to help people in today's world, who rely on taking medication every day to live each day comfortably.


Jackie • Clinical Administrator

Jackie-Echo-Clinical-Admin-team

What gets you out of bed in the morning?

I'm up at the first sign of daylight and the sun is always a positive extra!

How would you describe your role in five words or less?

Interesting, challenging growth.

What attracted you to Echo?

After working in a GP practice for years, finding an app like Echo that helps patients through technology was something I wanted to explore.

What do you like most about your job?

Taking an active role in helping patients manage their medication.

What’s the nicest thing an Echo user has ever said to you?

A simple “thank you, Jackie” suits me nicely.

If you could pick anyone, who would you choose as a mentor and why?

The Dalai Lama. Inspiring and encouraging. I love his calming influence and positivity.

What’s your favourite line from a film?

I’m not really a movie buff. I love music!

Which food could you not live without?

Caribbean food, without a doubt.

What’s the best place you’ve ever travelled to and why?

Kuala Lumpur, the Malaysian capital.

What’s your guilty pleasure?

Nothing can beat a cream cake.

What advice would you give to someone thinking about working in healthtech?

It’s a great industry to be in. It’s so energetic and will continue to thrive for many years to come.


Róisín • Pharmacist

Roisin-Echo-Clinical-Admin-team

What gets you out of bed in the morning?

Knowing that every day is different, with lots of different challenges.

How would you describe your role in five words or less?

Helping patients easily manage prescriptions.

What attracted you to Echo?

The opportunity to work with a large team of people, all of whom are from different backgrounds like tech, marketing, research, clinical, etc. I also wanted to be part of a rapidly growing company who are invested in improving patient health through innovative technology.

What do you like most about your job?

I like knowing that the work I do each day makes a real difference, not only for each patient but also on a larger scale. For the patient, Echo makes life easier by sending requests to GPs for prescriptions and delivering each patient’s medication right to their door. We are also on hand to support patients, guiding them through how best to take their medication and manage their conditions. In addition, Echo reminds patients when to take their medication. This improves patient compliance and prevents stockpiling of medications: saving lots of money for the NHS.

What’s the nicest thing an Echo user has ever said to you?

It’s hard to choose one specific thing, but it’s nice to hear on a daily basis that you are making life easier for someone. It’s nice to hear that you’re helping someone manage their health condition more appropriately, that they now feel better as they remember to take their medications every day and do not run out of them.

If you could pick anyone, who would you choose as a mentor and why?

Malala Yousafzai. She showed such courage and determination when she stood up for her right to an education. She fights every day to ensure that all girls receive free, safe, and quality education, helping create a future where girls can progress and become anything they want.

What’s your favourite line from a film?

From Forrest Gump: “my momma always said, “Life was like a box of chocolates. You never know what you’re gonna get.”

What’s the most important innovation you’ve seen in your lifetime?

Probably the smartphone, which has made life so much easier in lots of different ways. These days we can order food, order prescriptions, book taxis, and check in for flights all on our phone.

Which food could you not live without?

Pasta.

What’s the best place you’ve ever travelled to and why?

Bali. There’s so much to see and do, and it’s got nice people, good food and lovely weather. What more could you want?

What’s your guilty pleasure?

Chocolate and a cup of tea.

What advice would you give to someone thinking about working in healthtech?

Definitely go for it!  Healthtech is a rapidly growing industry with lots of change and developments, and each day presents a host of different challenges. It’s full of enthusiastic people who are all working toward the same goal: to improve patient health and wellbeing through technology.


Dev • Clinical Administrator

Dev-Echo-Clinical-Admin-team

What gets you out of bed in the morning?

Knowing each day is a new opportunity to discover or achieve something great. And coffee, lots and lots of coffee.

How would you describe your role in five words or less?

Helping users with better healthcare.

What attracted you to Echo?

After working in the NHS for six years I was looking to apply the skills I had learnt in healthcare in another setting. As a tech enthusiast, seeing a company incorporate healthcare and technology in a smarter way is what intrigued me, especially seeing how it works from the inside and how it helps people on a daily basis. I was lucky enough to be given the opportunity with Echo, allowing me to use my knowledge in healthcare and explore my passion for tech.

What do you like most about your job?

The people I work with. They’re always there when either I or an Echo user needs support.

If you could pick anyone, who would you choose as a mentor and why?

Hans Zimmer. It would be amazing to be mentored by a musical mastermind.

What’s your favourite line from a film?

“What if a child dreamed of becoming something other than what society had intended? What if a child aspired to something greater?”. Jor-El in Man of Steel.

What’s the most important innovation you’ve seen in your lifetime?

Smartphones. As well as allowing us to become more connected, smartphones and tablets have made huge impacts in industries such as education, computing, film, music, and of course, healthcare. Constant developments in mobile camera technology have also made it more accessible to share moments with stunning video and picture quality, meaning people like myself can capture freely and explore creativity.

Which food could you not live without?

Fried chicken, 100%.

What’s the best place you’ve ever travelled to and why?

Valencia. Never have I been to a place so relaxed, clean, and beautiful.

What’s your guilty pleasure?

Listening to K-POP (TWICE are my favourite).

What advice would you give to someone thinking about working in healthtech?

Don’t overthink think it, just do it! It’s a growing industry with many rewarding opportunities.


Philippa • Clinical Administrator

What gets you out of bed in the morning?

My puppy, Ernie, and my 6-year-old. Usually before 6am!

How would you describe your role in five words or less?

Important, interesting, evolving.

What attracted you to Echo?

Working in healthtech and the culture of the company.

What do you like most about your job?

Helping people and making a difference to your day.

What’s the nicest thing an Echo user has ever said to you?

“Thank you so much for following my prescription up, I’m housebound due to anxiety and you’ve made my life so much easier”, or something along those lines.

If you could pick anyone, who would you choose as a mentor and why?

Jillian Michaels—I want to look like her!

What’s your favourite line from a film?

“I carried a watermelon?” from Dirty Dancing. A good old fave.

What’s the most important innovation you’ve seen in your lifetime?

Maybe not an actual innovation, but the most important ‘thing’ I’ve seen in my lifetime is that challenging preconceptions can lead to a change in attitudes, which in turn can even enact new laws. Racism, homophobia, sexism and even our attitudes to using plastic have been challenged, discussed and have led to positive change. Some positive examples of this sea change include same-sex marriage, the recent #metoo campaign, the change in the law for upskirting, and plastic awareness. The power of the people.

Which food could you not live without?

Definitely chocolate.

What’s the best place you’ve ever travelled to and why?

Mauritius. A beautiful island with welcoming, friendly people, wonderful food, and a bit of history to enjoy.

What’s your guilty pleasure?

A glass of gin and tonic in a big round glass with ice, lime, samphire, juniper berries—all the trimmings!

What advice would you give to someone thinking about working in healthtech? 

Go for it!  The fast pace of healthtech, the commitment, positivity and enthusiasm of the Echo team will make your working life a happy one.  You will see change happen that you can be proud of, making life that little bit easier for patients who need medication.

Echo-Clinical-Admin-team-Jackie-Roisin-Dev-Bansri

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