Wednesday, 18th March, 2020

Coronavirus (COVID-19) and operations at Echo

Echo is growing exceptionally fast in response to Coronavirus (COVID-19). 

We are dispensing and dispatching medicine but our team is very busy so please bear with us. It may take up to 72 hours longer for your medicine to arrive. Please only contact us if your query is urgent.

If you are new to our service, please watch this video to understand how Echo works

Right now, you can help us in three ways.

  1. Visit our FAQ and help centre before contacting us, so that we can deal with any many urgent patient requests as possible.
  2. Ensure that you place your next prescription order at least ten days before you need it in order to give us time to prepare your medicine.
  3. Only contact us if you have an active order and need your medicine in 72 hours or less.

We are working closely with the NHS, our wholesale suppliers and Royal Mail to ensure we can support as many patients in England as possible during this difficult period. You can read our Chief Pharmacist's advice on how to avoid catching or spreading Coronavirus here.

Finally, if you are a pharmacist, dispenser or customer experience professional and want to join us in the fight against Coronavirus please visit our vacancies page today. 

Take care,

Team Echo.