Friday, 6th March, 2020

Keeping safe from Coronavirus

Last updated 20 March 2020

Latest Coronavirus (COVID-19) information

Due to new sources of information becoming available daily we recommend using the resources outlined below to get up to date information regarding how you can best look after yourself during this time.

For the latest advice on the current situation with Coronavirus (COVID-19), please visit the NHS website at and the GOV.UK website.

Please use the online coronavirus service if you think you or someone that you are caring for is displaying symptoms.

If you or someone you live with has symptoms of coronavirus, please read the updated Stay At Home Guidance.


Here are three top tips from our Chief Pharmacist, Alistair Murray on how to avoid catching or spreading coronavirus.

Avoid catching or spreading germs

Cover your mouth and nose with a tissue if you need to sneeze or cough. Avoid coughing or sneezing directly into your hands. Used tissues should be put into the bin straight away, and then you should wash your hands.

Wash your hands

The most important step you can take to help protect yourself and those around you from this type of virus is to wash your hands, with soap and water, often.

When you touch anything like door handles, kitchen surfaces, phone screens etc, you can get virus particles on your hands and fingers. This can transfer into your body by touching your face - especially the mouth, nose, and eyes.

To avoid this you should wash your hand regularly and the technique is very important. 

Don’t touch your face with unwashed hands.

Touching your face with unwashed hands increases the likelihood of the spread of the virus into your body through your eyes, mouth, and nostrils. Washing your hands regularly will help reduce the risk of this happening.




Getting in touch with us

We are currently experiencing high volumes of users getting in touch with us as more people opt to have their medicine delivered.

Right now, you can really help us out in three ways:

  1. Please check your app or visit our help centre before contacting us, so that we can deal with as many urgent patient requests as possible.
  2. Ensure that you place your next prescription order at least ten days before you need it in order to give us time to prepare your medicine.
  3. Only contact us if you have an active order and need your medicine in 72 hours or less.