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For NHS professionals

Radically improving medication adherence

Almost half of all adults take a repeat prescription, but 40% of medication isn’t taken as directed - costing the NHS billions in waste each year. Echo’s mission is to remove the barriers to medication adherence through elegant, user-focused design.

Echo’s co-founders both take medication to manage long-term conditions and were frustrated with the hassle of ordering repeat prescriptions. So they assembled a unique team of doctors, pharmacists, designers, and developers to build something better.


  • Mayor of London Outstanding Achievement award 2018
  • KPMG Best British Mobile Start-Up 2018
  • HealthTech 27 2018
  • Pfizer Healthcare Hub Winner 2017
  • Marketing Week 100 Disruptive Brands 2017
  • Upscale Class of 2017
  • Healthcare Start-ups App of the Year 2016
  • Tech City News Start-up of the Year 2016
  • Tech City News HealthTech Start-up of the Year 2016

Echo is part of DigitalHealth.London, a collaborative programme delivered by MedCity, and London’s three Academic Health Science Networks – UCLPartnersImperial College Health Partners, and the Health Innovation Network. See here for our letters of support.

Echo is a proud member of DigitalHealth.London's accelerator

  • No set-up required

    Echo works seamlessly with existing NHS England GP systems. So there is no extra software or training required on your part. Simply fewer patients to see each day.

    The burden on practice administrative staff is eased as well. We ensure that prescriptions are requested in the format your practice prefers and are working with NHS Digital on full system integration. 

  • Reducing waste

    With Echo, patients can only order what they need, when they need it. There is no automatic third-party ordering. This results in reduced medicine wastage. As well as the associated time spent in the prescribing and dispensing of unneeded items.

    Dosage and supply reminders through the app reduce medicine waste by patients.

    From an administrative perspective, the process for requesting repeat prescriptions is streamlined – moving from paper-based to digitally recorded information.

  • Improving medication adherence

    NICE estimates that between a third and half of all medication isn’t taken as directed. Echo addresses non-adherence by:

    • Removing the barriers to possession: We tell patients when they are going to run out, and through our pharmacy partners we facilitate the end-to-end delivery of medication.
    • Improving compliance: Echo take GP directions and automatically tells patients when to take their meds and when they are about to run out, nudging them towards better compliance. 
    • Improving concordance: Important information is included on the app so that patients get a better understanding of what they are taking, how it works, and why it is important to be adherent.

    Echo also reduces the millions of last-minute GP/A&E appointments related to prescription administration, reduces prescription fraud, and enables better communication - for instance, we can track and manage prescription errors and handle drug recalls seamlessly.

Our partners

Echo partners with best-in-class NHS community pharmacies for the dispensing and dispatch of medication. We also work with clinicians across primary and secondary care to help inform how we optimise our service. 

Finally, our most important partners are the patients themselves, whose continued input is invaluable.

    • Echo has the potential to radically transform how patients manage their own repeat prescriptions, as well as improving patients’ adherence to prescribed medicines. It is both practical and innovative, with the ability to make an immediate impact.

      Professor Claire Anderson

      Vice Chair, English Pharmacy Board

    • We are excited to be working with Echo as it provides patients with a hassle-free way to better manage their medication. A doctor’s time is precious, so by eliminating unnecessary appointments Echo will make our GP’s lives easier and improve clinical outcomes for patients.

      Dr Murray Ellender

      GP Partner, The Hurley Group

    • Echo represents a step-change in medication management. My patients already use apps to manage every other aspect of their life, so its fantastic to see this level of innovation in the NHS. By removing barriers to adherence and improving communication it can help transform primary care, letting me spend less time on admin and more time caring for patients.

      Dr Susannah Rist

      General Practitioner, The Portland Road Practice

    • As a pharmacist and clinician I want to spend as much as possible talking to patients. Echo simplifies pharmacy workflows, taking paper-based systems online and making our lives easier.

      Dahlia Silk MRPharmS

      Lead Pharmacist, GreenLight


Get in touch

If you would like to work with Echo please drop us an email. We are always keen to hear from innovative GP practices, leading pharmacies and patient ambassadors.

Contact us

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