Contacting us

At Echo, we're always happy to help. If you'd like to get in touch with our experienced Customer Support team you can reach us via online chat or email.

Secure messaging

Send us a message via our secure in-app chat through your mobile app. Online chat is also available via the website, simply log into your account and message us via the in-app chat.


Or email us directly at


For the fastest response please use the secure messaging by logging in. Alternatively, you can call us on +44 20 8068 8067

Christmas Opening Hours

If your next prescription is due over the festive period, we recommend placing your request early to ensure it is processed during this busy period. If you have queries regarding your order over the Christmas period, please check our Christmas opening hours to see when our Customer Support team will be available to assist you.

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