My medicine is chilled, or cold-chain. Is this safe to post?

Some medication needs to be kept chilled. In order to do this safely, we send all chilled (or cold-chain) medication via Royal Mail 24 Tracked. We pack each box using Woolcool insulation.

Cold-chain deliveries are often bulkier items, so you can add a delivery address of your choice, such as home, work, to a carer, or neighbour.

If you're not there at the time of delivery, Royal Mail will leave a card to let you know where to collect it. Such deliveries need to be collected within 24 hours of attempted delivery, to ensure that the medication remains cool.

We monitor and retain temperature logs during the delivery process to ensure our system continuously improves.

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