Coronavirus (COVID-19) status
We’re currently experiencing huge demand but are working around the clock to support all our patients. We’re dispensing and dispatching medicine but It may take up to 72 hours longer to arrive. Please bear with us and only get in touch if your query is urgent.
Signing up with Echo is easy. Here we guide you through how Echo works and answer some frequently asked questions
We cover all delivery charges, which means there’s no extra cost to you or to the NHS.
Simple sign up
Echo works with NHS England GP surgeries, register your details and tell us what medicine you need.
Get the medicine you're prescribed, we'll send your request onto your GP to approve.
Our team of pharmacists check and dispense your medicine. You can see the progress of your request at any time.
Echo can deliver to any UK address of your choice including local Click & Collect options
Your first order
Please allow 10-14 days for your first order, it can take longer for the GP to approve your first online request.
We’ll remind you when it’s time to take your medicine and time to reorder.
Do you deliver chilled medicine?
We send all chilled medicine. Each box has ice packs and insulation to keep your medicine cold
Can I request medicine on behalf of a family member?
Yes. You can manage up to six family members, of any age.
How much does Echo cost?
Echo is a pharmacy that’s free to use. We also cover all delivery charges, so there are no extra costs to you or the NHS.
If you pay for your NHS prescription, you'll be prompted to pay the standard NHS charge after your GP has approved your request. You can use all major payment cards here.
We accept all NHS exemptions and prepayment certifications. For patients under the age of 16 or over the age of 60, we'll automatically apply an exemption to your account.
We care deeply about all our patients. Making sure you get your medicine on time, is important to us. Our patient care team is on hand to assist you. On the phone, through email or on live chat in your Echo account.