Coronavirus (COVID-19) status
We’re currently experiencing huge demand but are working around the clock to support all our patients. We’re dispensing and dispatching medicine but It may take up to 72 hours longer to arrive. Please bear with us and only get in touch if your query is urgent.
Echo was founded by patients, so we understand that your personal data is your business. That’s why we work to the principle ‘privacy by design’. This means using as little of your personal information as possible, and ensuring that your data is encrypted every step of the way.
Echo is registered with the Information Commissioner's Office, the General Pharmaceutical Council (GPhC), and is proud to be part of the official NHS apps library. These bodies provide external oversight of our systems and processes, ensuring your data is secure.
Your data is safe with us. We use banking-grade security to encrypt your personal details and keep them secure.
Regulated by NHS England
Echo is fully regulated and assessed by the NHS, GPhC and ICO.
Data protection & GDPR
All medicine is sent in discreet, tamper-proof packaging designed to fit through your letterbox.
All our packaging is unmarked and 100% recyclable. Bulkier items, such as cold-chain or controlled medicine must be signed for, but are delivered to your chosen address at no extra charge to you or the NHS.