Legal

Our Pharmacy

This type of pharmacy is known as a “distance selling” or internet pharmacy. As an online only pharmacy, we offer a wide range of services for you and your family, wherever you live in England, but you are not permitted to access the pharmacy premises in person.

All services are provided in a non face-to-face way, mainly via our app, ECHO and also via telephone, website, delivery and email. We are registered with the General Pharmaceutical Council and have pharmacists available throughout normal operating hours.

NHS SERVICES

Dispensing
We dispense NHS prescriptions and deliver anywhere in England and will give advice on how to get the most benefit from your medicines. We keep a comprehensive stock of medicines to enable us to fill all prescriptions promptly. We do not provide this service face-to-face, but will deliver your medicine to you instead.

This includes the electronic prescription service if we are nominated as your pharmacy.

Repeat Dispensing
We can also dispense NHS repeat dispensing prescriptions issued by your doctor. Contact us for more information about this service.

Medicine containers
All medicines are dispensed in child resistant containers unless you ask us not to.

Please remember: keep all medicines out of the reach and sight of children. Our pharmacists can advise you on safe storage of medicines.

NHS Unwanted Medicines service
Please contact us if you have any unwanted medicines that you need to return to the pharmacy where we will dispose of them safely.

NHS Health Advice and Self-care
Our pharmacists and trained assistants are available for advice on all medicines and minor ailments - get in touch here. We can also give you advice on how to live a healthy life, for example, advice on how to stop smoking or healthy diets. We can direct you to other sources of advice and assistance if we cannot help you ourselves.

Signposting
We can direct you to providers of services that we do not provide at our pharmacy. See the website or contact us for details.

Promotion of Health Lifestyles
We can provide advice to how to make your lifestyle healthier and seek to identify ways that we can assist you to achieve healthier living. We also take part in Public Health Campaigns.

Patient Medication Records
Our computer allows us to keep records of all your prescriptions dispensed by us. This helps us check for possible problems, such as reactions between medicines and will help us deal with any queries you may have.

We comply with the Data Protection Act, GDPR and the NHS code of practice on confidentiality. If you want to discuss the records we keep, please contact the Data Protection Officer at dpo@echo.co.uk.

We provide the above NHS services on behalf of:

NHS England
PO Box 16738, Redditch, B97 9PT
England.contactus@nhs.net
0300 311 22 33

Other Services we provide

Emergency supplies
If you need one of your regular medicines in an emergency when you are unable to contact your doctor, we may be able to help.

We must stress that this can only be done in genuine emergencies and it may incur a charge. Please contact us for more details.

Your doctor can also contact us to request an urgent supply of medicines for you.

Comments, Suggestions, Complaints and Compliments
Our aim is to give the highest possible standard of service. We would like you to tell us what you think about the service we provide from this pharmacy.

If you have any comments, suggestions or complaints, or would like to know more about the services we offer, please get in touch here.

We welcome any general comments about the services we provide and any suggestions of ways in which we can improve our services to you.

We operate a complaints procedure as part of the NHS system for dealing with complaints. Our system meets national criteria. For further information please contact us.

You can also complain directly to NHS England (details above)

Our staff work hard to provide you with the best possible service. Please treat them with the courtesy and respect they deserve.

The pharmacy is not obliged to serve violent or abusive customers

Contact

Mail enquiries: Metabolic Healthcare Limited, Unit 1 Westpoint Trading Estate, Alliance Road, Acton, W3 0RA

Talk to us: hello@echo.co.uk

Issues with service: help@echo.co.uk

Website: www.echo.co.uk

The internet pharmacy premises are not open to the public to visit in person. All our services are provided online, by phone, or by post. Our pharmacists are available Monday - Friday, 9am - 5.30pm. The Website is accessible 24/7.

Opening hours

Monday - Friday 9am - 5.30pm

When the pharmacy is closed, if you urgently need medical help or advice, but it's not a life-threatening situation, contact NHS 111, by calling 111. Information can also be accessed at www.nhs.uk

Superintendent Pharmacist: Shamir Shah MRPharmS PGDip IPresc

This pharmacy is owned by: Metabolic Healthcare Limited, Unit 1 Westpoint Trading Estate, Alliance Road, Acton, W3 0RA.